Privacy Policy for DocuLock.Site

1. Introduction

Welcome to DocuLock.Site (“DocuLock,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit, access, or use the DocuLock.Site website, applications, and related services (collectively, the “Services”).

DocuLock is designed to help users securely handle digital documents, including by encrypting files locally on the user’s device, uploading encrypted files, storing encrypted files, and generating proof, timestamp, verification, or audit-related records.

By using the Services, you acknowledge that you have read this Privacy Policy.

2. Who We Are

Legal Business Name: DocuLock

Website: DocuLock.Site

Support / Privacy Email: support@doculock.site

3. Scope

This Privacy Policy applies to information we collect:

• when you visit or use DocuLock.Site;
• when you create an account;
• when you upload, store, access, share, or manage files through the Services;
• when you contact support or otherwise communicate with us; and
• when you interact with our emails, notices, or other communications.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from or integrated with DocuLock.

4. Information We Collect

A. Information You Provide Directly

We may collect information you provide to us directly, including:

• Account Information: name, email address, username, password, and other registration details.
• Profile Information: profile name, preferences, contact details, and account settings.
• Uploaded Content: encrypted files, documents, images, and other content you upload, store, or process through the Services.
• File-Related Information: file names, folder names, tags, descriptions, document labels, and similar information you choose to associate with your content.
• Support Communications: information you provide when you contact us for customer support or submit questions, feedback, or other requests.
• Payment Information: billing address, subscription details, transaction records, and payment-related information. Payment card information may be processed by third-party payment processors and may not be stored directly by DocuLock.

B. Information Collected Automatically

When you use the Services, we may automatically collect certain information, including:

• IP address;
• browser type and version;
• device type and operating system;
• login timestamps;
• pages viewed and actions taken;
• referring website or source;
• approximate location inferred from IP address;
• cookies, session identifiers, and similar technologies;
• crash logs, error logs, and performance data.

C. Document, Proof, and Audit Metadata

Depending on how the Services are used, we may collect or generate metadata relating to files and records, such as:

• upload date and time;
• file size;
• file type;
• storage status;
• proof, verification, or timestamp record identifiers;
• cryptographic hash values or similar digital fingerprints;
• audit log events;
• access history;
• sharing events;
• account-level actions related to document activity.

D. Information from Third Parties

We may receive information from third parties, such as:

• payment processors;
• authentication providers;
• analytics providers;
• cloud hosting or infrastructure providers;
• fraud prevention, abuse prevention, or identity-related service providers, if used.

5. How DocuLock Handles Your Files

DocuLock is designed around client-side encryption.

• Files are encrypted locally on the user’s device using local JavaScript before upload.
• DocuLock does not have access to plaintext file contents in the ordinary operation of the Services.
• DocuLock stores encrypted file data, document metadata, and related proof, verification, timestamp, or audit records as applicable.
• DocuLock may generate cryptographic hashes, timestamps, audit logs, or verification records associated with uploaded content.

Important: Even where file contents are encrypted, certain metadata may still be processed or stored, such as file size, upload time, file type, record identifiers, and account association.

DocuLock does not access plaintext file contents unless the user separately and expressly provides access, credentials, exclusive rights, or other authorization that permits such access.

Users are responsible for maintaining access to credentials, passwords, keys, recovery phrases, or other access mechanisms used to protect their documents, where applicable.

6. How We Use Information

We may use collected information for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to create and manage user accounts;
• to authenticate users and secure accounts;
• to store, retrieve, and manage encrypted files and document records;
• to generate proof, verification, timestamp, audit, or related records;
• to process payments and manage subscriptions;
• to communicate with users about accounts, service updates, support issues, and security notices;
• to monitor, detect, prevent, and investigate fraud, abuse, suspicious activity, or technical issues;
• to analyze service usage and improve usability, performance, and features;
• to comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

7. Legal Bases for Processing

If and to the extent applicable under relevant privacy laws, we process personal information under one or more of the following legal bases:

• performance of a contract with you;
• our legitimate interests in operating, securing, and improving the Services;
• your consent, where required;
• compliance with legal obligations;
• protection of vital interests or the rights and safety of users or others.

8. Cookies and Similar Technologies

We may use cookies, local storage, pixels, session tokens, analytics tools, and similar technologies to:

• keep you logged in;
• remember preferences;
• secure sessions;
• measure traffic and usage;
• improve site functionality;
• understand performance and errors;
• improve marketing, product performance, and user experience.

These tools may be provided by us or by third-party vendors. You may be able to control cookies through your browser settings, but disabling certain cookies may affect the availability or functionality of the Services.

9. How We Share Information

We do not sell your personal information in the ordinary meaning of the term. We may share information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that help us operate the Services, such as:

• hosting and cloud infrastructure providers;
• payment processors;
• email and customer support providers;
• analytics and monitoring providers;
• security and fraud detection vendors;
• other technical, infrastructure, or business vendors we use to support the Services.

B. Legal Compliance and Protection

We may disclose information if we believe doing so is necessary to:

• comply with law, regulation, court order, subpoena, or legal process;
• respond to lawful requests from public authorities;
• protect the rights, property, or safety of DocuLock, our users, or others;
• investigate or enforce violations of our Terms of Service.

C. Business Transfers

If DocuLock is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

D. With Your Direction

We may share information when you direct us to do so, such as when you intentionally share documents or records with another user or third party through the Services.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• maintain active user accounts;
• provide requested services;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes and enforce agreements;
• maintain security, fraud prevention, and audit records.

Unless a longer retention period is required or permitted by law:

• deleted files may be retained for up to 30 days after deletion;
• account-related documents or encrypted stored files may be retained for up to 30 days after account deletion;
• logs, support records, billing records, and audit records may be retained longer where reasonably necessary for legal, accounting, fraud prevention, security, or operational purposes.

This temporary retention period may help users recover from accidental file deletion or mistaken account cancellation.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and stored content. These may include:

• client-side encryption;
• encryption in transit;
• encryption at rest where applicable;
• access controls;
• authentication protections;
• logging and monitoring;
• internal security practices intended to limit unauthorized access.

However, no system or method of transmission or storage is completely secure. We cannot guarantee absolute security, uninterrupted availability, or that loss, misuse, unauthorized access, or alteration will never occur.

Users are responsible for safeguarding account credentials, passwords, keys, recovery codes, and devices used to access the Services.

12. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• access certain personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• request export or portability of certain information;
• opt out of certain marketing communications;
• close your account;
• manage cookies or browser-based privacy settings.

We may need to verify your identity before responding to certain requests. We may deny requests where permitted by law.

To submit a privacy-related request, contact us at: support@doculock.site

13. California Privacy Rights

If you are a California resident, you may have certain rights under California law, subject to applicable thresholds, exceptions, and verification requirements. These may include the right to:

• know what personal information we collect, use, disclose, or retain;
• request deletion of certain personal information;
• request correction of inaccurate personal information;
• request access to specific pieces of personal information; and
• not be discriminated against for exercising privacy rights.

If applicable, an authorized agent may make requests on your behalf, subject to verification requirements.

To exercise California privacy rights, contact: support@doculock.site

14. Children's Privacy

DocuLock is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Services. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided personal information to us, please contact us at support@doculock.site.

15. International Users

If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

16. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the “Last Updated” date above. If changes are material, we may also provide additional notice, such as by email or through the Services.

Your continued use of the Services after an updated Privacy Policy becomes effective means the updated Privacy Policy will apply to your use of the Services.

18. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact us at:

DocuLock
Email: support@doculock.site