Terms of Service for DocuLock.Site

Effective Date: April 1, 2026

Last Updated: April 1, 2026

1. Acceptance of Terms

Welcome to DocuLock.Site (“DocuLock,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the DocuLock.Site website, applications, and related services (collectively, the “Services”).

By creating an account, accessing the Services, uploading content, purchasing a subscription, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Business Information

Legal Business Name: DocuLock

Website: DocuLock.Site

Support / Privacy Email: support@doculock.site

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or use paid features of the Services unless use is permitted by applicable law and under appropriate supervision.

By using the Services, you represent and warrant that:

  • you are legally capable of entering into a binding agreement;
  • the information you provide is accurate and current;
  • your use of the Services will comply with applicable laws and these Terms.

4. Description of the Services

DocuLock provides tools intended to help users securely manage digital records and files. Depending on the features offered, the Services may include:

  • account-based file storage or management;
  • client-side encrypted upload and storage functionality;
  • document organization and retrieval tools;
  • timestamp, proof, verification, or audit-related records;
  • sharing, export, and access controls;
  • subscription-based storage or service tiers.

We may add, modify, suspend, or discontinue any feature at any time.

5. Important Notice Regarding Legal Advice and Notarization

DocuLock is a technology platform. Unless expressly stated otherwise in writing, DocuLock:

  • is not a law firm;
  • does not provide legal advice;
  • does not perform legal notary services through the proof/timestamp features currently described on the Services; and
  • does not guarantee the legal validity, enforceability, filing acceptance, or admissibility of any document, record, signature, proof, timestamp, or other output created through the Services.

If DocuLock uses words such as “notarize,” “notary,” “notarization,” “verification,” “proof,” or similar terms, those terms may refer to technical or platform-based processes and records and do not necessarily mean a licensed legal notarial act.

DocuLock’s current “notarization” terminology refers to proof, timestamp, verification, or audit-related functionality, not a traditional or remote legal notary act, unless expressly stated otherwise in writing.

You are solely responsible for determining whether a document or transaction requires:

  • a licensed notary;
  • witnesses;
  • attorney review;
  • filing with a government office; or
  • recording, registration, or other legal formalities.

6. Accounts and Security

To access certain features, you may need to create an account. You agree to:

  • provide accurate, complete, and current information;
  • keep your login credentials confidential;
  • maintain the security of your devices and account access methods;
  • promptly notify us of any unauthorized use or suspected breach.

You are responsible for all activity that occurs under your account, unless prohibited by law.

7. User Content

“User Content” means files, documents, images, text, metadata, folder names, labels, and other material you upload, submit, store, transmit, or otherwise make available through the Services.

You retain ownership of your User Content, subject to the rights you grant us in these Terms.

You represent and warrant that:

  • you own or control the rights necessary to use and upload your User Content;
  • your User Content does not violate any law or third-party rights;
  • your User Content does not include malware, malicious code, or harmful material;
  • your use of the Services does not infringe privacy, intellectual property, or other rights.

8. License You Grant to DocuLock

To operate the Services, you grant DocuLock a limited, non-exclusive, worldwide, royalty-free license to host, copy, store, process, encrypt, transmit, display, and otherwise use your User Content solely as reasonably necessary to:

  • provide the Services;
  • maintain and secure the platform;
  • generate requested proof, audit, verification, timestamp, or operational records;
  • back up and recover systems;
  • troubleshoot, improve, and support the Services;
  • comply with law and enforce these Terms.

This license ends when your User Content is permanently deleted from our active systems, subject to backup, archival, legal, and operational retention requirements.

9. Encryption, File Processing, and Metadata

DocuLock is designed around client-side encryption.

  • Files are encrypted locally on the user’s device using local JavaScript before upload.
  • DocuLock does not have access to plaintext file contents in the ordinary operation of the Services.
  • DocuLock stores encrypted file data, metadata, and related system records.
  • DocuLock may generate hashes, timestamps, verification records, audit logs, or similar outputs related to User Content.

You acknowledge that:

  • metadata may still exist even where file contents are encrypted;
  • loss of passwords, keys, recovery credentials, or other access controls may result in permanent loss of access to User Content;
  • DocuLock does not guarantee that every feature will always function identically across browsers, devices, or environments.

DocuLock will not access plaintext file contents unless the user separately and expressly provides credentials, access, exclusive rights, or other authorization permitting such access.

10. Acceptable Use

You agree not to use the Services to:

  • violate any law or regulation;
  • upload, distribute, or store illegal, fraudulent, defamatory, obscene, abusive, or infringing content;
  • transmit malware, ransomware, spyware, or other harmful code;
  • attempt unauthorized access to any account, system, or network;
  • interfere with or disrupt the Services or their security;
  • reverse engineer, scrape, copy, or exploit the Services except as permitted by law;
  • impersonate any person or entity, including a licensed notary, attorney, government official, or other trusted authority;
  • use the Services for deception, fraud, unlawful surveillance, or identity theft.

We may investigate violations and suspend or terminate accounts that violate these Terms.

11. Subscriptions, Billing, and Payments

Some features may require payment. If you purchase a paid plan, you agree to the pricing, billing terms, and payment conditions presented at the time of purchase.

Unless otherwise stated:

  • subscriptions automatically renew for the same billing cycle until canceled, downgraded, or otherwise changed by the user;
  • you authorize us and our payment processors to charge the applicable fees, taxes, and recurring subscription charges;
  • fees are non-refundable except where required by law or expressly stated otherwise.

You are responsible for keeping payment information current.

If payment fails, we may suspend, restrict, or downgrade access to paid features until payment is successfully processed.

12. Free Plans, Trials, and Promotions

We may offer free plans, trial periods, beta access, or promotional offers. We may modify or end these offers at any time.

If a free trial converts to a paid subscription, billing may begin automatically at the end of the trial unless canceled before the conversion date, as disclosed at signup.

Free plans and trials may be subject to limits on:

  • storage capacity;
  • file size;
  • retention periods;
  • sharing features;
  • export access;
  • proof or verification features.

13. Cancellation and Account Closure

You may cancel your subscription at any time through your account settings or other methods we make available.

Unless otherwise stated:

  • cancellation or downgrade will take effect at the end of the current billing period unless otherwise specified in the plan terms;
  • fees already paid are not refundable except where required by law;
  • canceling or downgrading a paid plan may result in loss of access to premium features.

You may request account closure by contacting us or using available account tools.

14. Deletion and Retention After Closure

If you delete files or close your account:

  • files may be removed from active systems within a reasonable period;
  • deleted files may be retained for up to 30 days after deletion;
  • account-related encrypted files or stored documents may be retained for up to 30 days after account deletion;
  • backups, logs, and archival systems may retain information temporarily;
  • certain records may be retained longer for legal, accounting, fraud prevention, security, dispute resolution, or operational reasons.

This temporary retention period may help users recover from accidental file deletion or mistaken account cancellation.

You are responsible for exporting or backing up any User Content you wish to keep before cancellation or deletion.

15. Service Availability and Backups

We strive to provide reliable Services, but we do not guarantee uninterrupted access, error-free operation, or permanent availability of any file, record, or feature.

You acknowledge that:

  • outages, maintenance, bugs, cyber incidents, user error, third-party failures, and force majeure events may affect the Services;
  • DocuLock is not a substitute for maintaining your own independent backups of important documents;
  • you should keep separate copies of critical files and records.

16. Third-Party Services

The Services may rely on or interoperate with third-party providers, such as:

  • cloud hosting providers;
  • payment processors;
  • analytics vendors;
  • authentication providers;
  • communication or support platforms; and
  • other technical or business vendors.

DocuLock is not responsible for the acts, omissions, downtime, or policies of third-party services, although we may work with them as part of delivering the Services.

17. Intellectual Property

The Services, including the software, design, branding, trademarks, logos, text, graphics, interfaces, workflows, and related materials, are owned by DocuLock or its licensors and are protected by applicable intellectual property laws.

Except as expressly permitted, you may not:

  • copy, modify, distribute, sell, lease, or sublicense any part of the Services;
  • remove proprietary notices; or
  • use our branding without prior written permission.

These Terms do not transfer ownership of any DocuLock intellectual property to you.

18. Feedback

If you provide suggestions, ideas, comments, or other feedback regarding the Services, you grant DocuLock a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, publish, and incorporate that feedback without compensation or obligation to you.

19. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

DOCULOCK DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • SECURITY;
  • ACCURACY;
  • AVAILABILITY; AND
  • QUIET ENJOYMENT.

WITHOUT LIMITING THE ABOVE, DOCULOCK DOES NOT WARRANT THAT:

  • THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
  • ANY FILE, PROOF, TIMESTAMP, VERIFICATION RECORD, OR AUDIT TRAIL WILL BE LEGALLY SUFFICIENT FOR ANY PARTICULAR PURPOSE;
  • ANY DOCUMENT WILL BE ACCEPTED BY A COURT, GOVERNMENT OFFICE, INSURER, BANK, OR OTHER THIRD PARTY;
  • ANY DATA LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS WILL NEVER OCCUR; OR
  • THE SERVICES WILL MEET YOUR SPECIFIC LEGAL, TECHNICAL, OR BUSINESS NEEDS.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCULOCK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT;
  • INCIDENTAL;
  • SPECIAL;
  • CONSEQUENTIAL;
  • EXEMPLARY; OR
  • PUNITIVE DAMAGES,

OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCULOCK'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO DOCULOCK FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
  • $100 USD

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

21. Indemnification

You agree to defend, indemnify, and hold harmless DocuLock and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, judgments, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

  • your User Content;
  • your use of the Services;
  • your violation of these Terms;
  • your violation of any law or third-party right; or
  • your fraud, negligence, or misconduct.

22. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if:

  • you violate these Terms;
  • your use presents security, legal, or operational risk;
  • required by law;
  • payment is overdue; or
  • we discontinue part or all of the Services.

We may also remove or restrict access to User Content where we reasonably believe it violates these Terms or applicable law.

Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnification, dispute-related provisions, and retained rights.

23. Binding Arbitration; No Court Proceedings

Please read this section carefully. It affects your legal rights.

A. Agreement to Arbitrate

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, your subscription, your use of the platform, or any relationship between you and DocuLock shall be resolved exclusively by binding third-party arbitration, and not in court.

By agreeing to these Terms, you and DocuLock waive the right to bring claims in court or to have claims decided by a judge or jury, except where such waiver is prohibited by law.

B. No Class Actions

To the fullest extent permitted by law, all disputes must be brought on an individual basis only. You and DocuLock agree not to participate in any class action, collective action, consolidated action, or representative proceeding.

C. Arbitration Procedure

The arbitration shall be conducted by a neutral third-party arbitration provider selected by DocuLock, or by mutual agreement of the parties if required by law or practical necessity. The arbitration may be conducted remotely, by written submissions, by telephone, by video conference, or in another format allowed by the arbitration provider's rules.

D. Governing Law and Seat of Arbitration

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles, except to the extent preempted by applicable federal law.

The seat or legal place of arbitration shall be Lamar County, Mississippi, unless otherwise required by law or agreed by the parties.

E. Exceptions

If applicable law prohibits mandatory arbitration for a particular claim, then that claim shall proceed only to the minimum extent required by law, and all remaining claims shall still be subject to arbitration to the fullest extent permitted.

24. Changes to These Terms

We may update these Terms from time to time. If we do, we will post the revised Terms and update the “Last Updated” date above. If changes are material, we may provide additional notice.

By continuing to use the Services after updated Terms become effective, you agree to the revised Terms.

25. Contact Information

If you have questions about these Terms, contact us at:

DocuLock
Email: support@doculock.site

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